Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refer table below)
| Item Type | Drop Off TAT | Pickup TAT | Hand over to Sheria WH | QC TAT |
| Non Bulky | 48 hours from return request initiated | N/A | 3 working days | 3 days |
| Bulky | N/A | 5 working days from the return request initiated | 5 working days once the item is picked | 5 days |
| Payment Method | Refund Option | Refund Time |
| Debit/ Credit Card | Debit/ Credit Card | 10 Working Days |
| HBL Direct Transfer | HBL Account | 5 Working Days |
| Refund Voucher | 2 Working Days | |
| Easypaisa Wallet | Easypaisa Wallet | 5 Working Days |
| Cash on Delivery (COD) | Refund Voucher | 1 Working Days |
| Sheria Refund Voucher | Refund Voucher | 2 Working Days |
| JazzCash Mobile Account | Refund Voucher | 1 Working Days |
| Modes of Refund | Description |
| Refund Voucher | Vouchers will be sent to the customer registered email ID on Sheria and can be redeemed against the same email ID. |
| Debit Card or Credit Card | If the refunded amount is not reflected in your card statement after the refund is completed and you have received a notification by Sheria, please contact your personal bank. |
| Easypaisa Wallet | If the refunded amount is not reflected in your Easypaisa Wallet statement after the refund is completed: i) Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa help center. |
| Bank Deposit | The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank, and Khyber bank as refunds cannot be processed for these options. IBAN number will be needed to refund the amount. |
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.
Pre-Paid Orders Failed/False Delivery Refund Grid:
| Payment Method | Refund Option | Refund Time |
| Debit/Credit Card | Debit/Credit Card | 25 Working Days |
| HBL Direct Transfer | HBL Account | 20 Working Days |
| Easypaisa Wallet | Easypaisa Wallet | 20 Working Days |
| Sheria Refund Voucher | Refund Voucher | 17 Working Days |
| JazzCash Mobile Account | Refund Voucher | 16 Working Days |